All our hardware is manufactured and thoroughly tested in our ISO 9001 certified facility in Saskatoon, SK , Canada. We pride ourselves on our hardware and we make sure it’s built to handle the harshest conditions. If for any reason our hardware is to fail, we will make sure that it’s replaced in a timely fashion.
My vehicle isn’t reporting any data back to the FleetLynx portal, what should I do?
There are a number of reasons why your vehicle isn’t reporting the expected information back to the portal including faulty hardware, improper installation, or the vehicle can be out of service area. If you have a problem with your unit, please contact our customer support at 1-877-955-3122.
What happens if FleetLynx customer support determines the hardware is defective?
FleetLynx customer support will issue you an RMA number and will provide you with specific instruction on shipping the defective units back.
Do I need to provide any information to be issued an RMA number?
The FleetLynx customer support team will need to know the following information before issuing the RMA number:
- Serial number of the defective unit
- Shipping address for shipping the replacement unit
- The name, phone number, and email address of the person receiving the replacement
What do I do after I have the RMA number?
If you have advanced replacements set up with us or if you are a Kenworth or Peterbilt dealership, we will send you the replacement unit as soon as an RMA number has been issued.
When you receive the replacement, you can ship the defective unit to the address below:
Vecima Networks Inc.
150 Cardinal Place
Canada S7L 6H7
If you don’t have advanced replacement set up with us, please ship the defective item to the address above. Once we receive the defective unit, we will send you a replacement.
To participate in our advanced replacement program, please contact your FleetLynx sales representative.